Worms and Viruses - Hidden Cost of Doing Nothing

I asked Pam Casale, our CMO to share the day her job stood still.

PC:  We often are asked to help companies justify the cost of strengthening security. We help them quantify the cost of a breach, the cost of clean up and disclosure, the cost of damaging their corporate brand, even the consequences of a bad audit. Today I experienced another cost: the hours that employees lose while they deal with computers that are acting weird, moving slow after a virus or worm has taken up residence somewhere on their computer. Yes, after years of training I accidentally opened an attachment from a "trusted source" that was a bad actor in disguise. I immediately called IT and frantically ran a McAfee scan but not before I was receiving unsolicited emails from right wing politicos that i couldn't stop. Just as I was ready to get back to my "real work" I got an email from IT that I needed to download a Microsoft patch to thwart a much publicized virus. That only took minutes but caused my browser, still bruised from "trusted"email, to move at a snail's pace.This interruption costs my company nothing, since I work until I'm done. It cost me a Saturday morning.

 I am now working on quantifying the hourly cost of an office worker. 1 hour per month x (a conservative) $30/hour x 45 weeks a year x 20,000 employees = WHAT?! We tend to dismiss worms and viruses as things - but these "things" are perpetrated by people. It's hard to imagine the psyche of a person who intentionally causes others to waste so much time.

This equation makes the cost of prevention and detection seems like nothing. Our SAFE products look incredibly affordable when compared with the cost of distracting, annoying and disruptive exploits of people with nothing better to do. Maybe the stimulus package will give some of these people real jobs; a chance to turn their energies into something productive and good for the earth.

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